AACS Convenience Summit
I spoke about retail safety and the people working on the front line.
More conversations.
Keynotes, panels, hosting, broadcasts and industry contributions. Use the format and subject filters to explore the archive.
Appearances
23 contributions
Speaking & hosting
Sonder — Sydney
Customer hostility event
Sydney
I spoke about customer aggression, retail worker safety and wellbeing, and the responsibility leaders have to support their people.
BOP Industries
Young Entrepreneurs Hub
I spoke with young entrepreneurs about retail trends, finding a niche audience and the skills and careers the retail industry can offer.
Sonder — Melbourne
Customer hostility event
Melbourne
A separate Melbourne keynote on customer hostility, wellbeing and psychological safety for frontline retail workers.
Retail Fest
Small Business Doing BIG Things · Retail Global
Gold Coast
I moderated a conversation with the founders of Maive & Bo and VIVRA about building their retail businesses.
National Retail Awards
I hosted the 2020 virtual National Retail Awards as Master of Ceremonies. I also helped organise the event, bringing together entertainment, acceptance speeches, lunch codes and mailed care packs.
National Retail Expo
Social Media Superspenders
I joined the Social Media Superspenders panel at NRXpo to discuss social media and retail.
National Retail Awards
I returned as Master of Ceremonies for the 2021 virtual National Retail Awards.
International Women’s Day
Ecommerce leadership panel · National Retail Association / Dotdigital
I moderated an ecommerce leadership conversation for International Women’s Day.
Solutions that Click
Supercharge your Retail Business in 2022
A retail-business webinar with Google Ads, Archa and the National Retail Association.
Brisbane Business Hub
Online retail panel
Brisbane
I moderated a panel with Mallory Welch, Rebecca Dredge and Lauren Cahill about online retail, refining a business model, customer reviews and brand values.
Industry Innovator Panel
BOP Industries
I presented to high school teachers about the skills behind retail careers, including digital and financial literacy, interpersonal skills, and critical and creative thinking.
VIP Awards
Retail Global
I presented an award at Retail Global’s 2021 VIP Awards, joining the stage to recognise work in the retail industry.
Interviews & media
Today
Guide to Last-Minute Christmas Shopping
I joined Today by live cross from Brisbane to talk about last-minute Christmas shopping and extended trading hours.
ABC Radio Brisbane
Drive with Steve Austin
I was a recurring guest on Steve Austin’s retail panel, contributing to conversations about retail and the people who work in it.
9News Queensland
An on-camera television interview during my time working in the retail industry.
10 News First
A television interview in my National Retail Association role.
7News
My previous television interview experience also includes 7News.
Retail Smarts
COVID-19 Digital Lifeline Initiative
I guest-hosted an episode about the COVID-19 Digital Lifeline Initiative and the Lamb Agency’s work with retail members.
Shopology
Lunar New Year marketing
A conversation with Jason Pallant about Lunar New Year marketing, authentic campaigns and the problems with simply borrowing a cultural moment.
Monsido Fireside Chat
Asia Pacific series · with Naomi Kroll
I sat down with Naomi Kroll for a conversation about marketing and how I found my way into the profession.
Industry contributions
Accessibility in live music
BIGSOUND / National Week of Deaf People
I interviewed Deaf music advocate Hamish Christie about accessibility and language access in live music.
Language access, on camera
National Week of Deaf People
I shared a short Auslan video for National Week of Deaf People, as part of an ongoing interest in language access and inclusive communication.
